Shipping Policy
Free standard shipping on every order within the United States, with paid Priority Shipping available for faster delivery.
Effective Date: September 15, 2026
This Shipping Policy explains the processing, shipping, tracking, and delivery practices for orders placed through certaresearch.com. Certa Research LLC currently ships only to eligible addresses within the United States. We do not offer international shipping.
Shipping Options
Available shipping methods are displayed during checkout before payment is completed.
Free Standard Shipping on Every Order
Free standard shipping is automatically available for every eligible order shipped within the United States. There is no minimum purchase requirement. Priority Shipping is optional and carries an additional charge displayed during checkout.
Order Processing
Please allow up to 48 hours for order verification, preparation, and processing before shipment.
- Processing begins after the order and payment are successfully confirmed
- Orders placed on weekends or holidays may begin processing on the next business day
- Processing may take longer during holidays, unusually high order volume, address problems, or additional order verification
- Processing time is separate from carrier transit time
Priority Shipping
Priority Shipping provides a faster carrier service after the package has been processed and transferred to the carrier.
- Priority Shipping does not eliminate the processing period
- The price is calculated and displayed at checkout
- Delivery dates are estimates, not guarantees
- Carrier delays remain outside our direct control
Order Tracking
When tracking is available, the tracking information will be sent to the email address provided with the order after the shipping label is created.
- Tracking may take time to update after the label is created
- A shipping confirmation does not always mean the carrier has completed its first scan
- Customers are responsible for monitoring tracking and delivery updates
Shipping Area
We currently ship only to eligible addresses within the United States.
- International shipping is not available
- Orders submitted with an unsupported destination may be canceled and refunded
- Shipping availability is confirmed during checkout
Delivery Estimates and Carrier Delays
Delivery estimates begin after processing is complete and the carrier accepts the package. Estimated delivery dates are provided for convenience and are not guaranteed.
Delivery may be affected by carrier operations, weather, holidays, transportation disruptions, incorrect addresses, security screening, or other circumstances outside our control. Purchasing Priority Shipping provides a faster service level but does not guarantee delivery on a specific date.
Shipping Address
- Please review your name, email address, and complete shipping address before submitting the order.
- Customers are responsible for providing an accurate and deliverable shipping address.
- Contact us as soon as possible if an address correction is needed.
- We cannot guarantee that an address can be changed after processing or fulfillment has started.
- Additional shipping charges may apply if a package must be resent because of an incorrect or incomplete address.
Lost, Delayed, or Damaged Packages
If tracking shows no movement, the package appears lost, or the shipment arrives damaged, contact us at contact@certaresearch.com with your order number and tracking information.
We may ask you to provide photographs, packaging information, or other reasonable documentation so that we can review the issue and, when appropriate, open a claim with the carrier. Available remedies depend on the circumstances, carrier findings, and our applicable store policies.
Questions About Shipping?
Contact our support team regarding shipping options, tracking information, address corrections, or delivery concerns.
Contact Certa Research Support